Michelle Andrea Eyre was born in
Towson, Maryland on
August 15,
1968. She is commonly known by many as "Michi". While working professionally under the Michelle name since 1998, she legally changed her name in September, 2006. Michelle has been diagnosed with
gender identity disorder and has undergone
transition and has been
full time since September, 2006. Michelle is still a pre-operative
transsexual and has been on a
hormone replacement therapy since January, 2006. Michelle is a dual citizen of the
United States and
Ireland.
Japanese Alias
Michelle also uses the name Michiko Ota 太田道子 as a
tsushomei. If Michelle gets into a situation where she is living in Japan for an extended period of time, she will be able to use that name.
This office was eventually downsized and then closed. When I was there, I did participate in a trial called "MOST" where the
Northern Telecom TOPS system was integrated with their very archaic directory assistance system.
Worked along side the late Bryan W. Feedback. While working here, I was involved with the Sherman Oaks Regional Emergency Operations Center and was the first person to arrive at the center after the
Northridge Earthquake.
This is a small
SMATV provider for apartment complexes. This was my first taste of
cable television and the CSG-CCS system. I was responsible for the recovery of over $5K worth of converters from a single client.
I lived in
Pahrump, NV during this time and commuted to Vegas every day having to deal with Nevada SR-160 which was being rebuilt. What a friggen waste.
I worked for many years at Pac Bell, I come over to USWEST hoping that a lot of their systems and procedures would be the same (such as entering my own orders in SORD). Well, surprise! Culture shock!!! I had fun in this office and I eventually was off phones as a specialist.
Helped open up the
DSL customer service center, which was originally supposed to be an "incubation channel" while the sales channels were being trained on DSL. But due to the problems with DSL at the time, the office stayed open and was expanded. When I started the DSLC, we had 6 agents. When I left, we had over 120. The office eventually closed after residence DSL service migrated to
MSN and more automated ordering processes were put in place.
Worked on various services including
DSL,
IDSL,
Cable television and other new products, including some that have not launched yet (and I am not telling!)
Here we go down the roller coaster again. I am currently working graveyard shift at US Airways Internet Support Desk. It's a kick-back job. The pay is rotten but you get good
flight benefits.
I am responsible for fulfilling incoming
merchandise orders on the
US Airways Company Store website. I am also responsible for updating the product information as well as taking
photos of new merchandise and work on other projects. This is my first time working in a
retail environment but the cool part is you get the ultimate
perk,
Non-Rev!!!!
4th Annual (
1987) Academy of
Telephone Entertainment (ARTE) Award for Best Supporting Performance (Rich E. Calcom as "himself" in "The Paul Mack Extra Special Special").
Qwest Spirit of Service Award for 2006. (Qwest's highest recognition for an employee)
Name Dropping Information
Famous people Michelle has had some interaction with (either in person or over the phone in the course of work):
A couple of years after radio ID jingle company
JAM Creative Productions moved from their old offices at 4631 Insurance Ln to 5454 Parkdale Dr. in Dallas, Michelle had their old phone number. She was still recieving calls for JAM! Of course, she was directing the calls to their new phone number.