 | |
| Company type | Private |
|---|---|
| Industry | Hospitality |
| Founded | 1983 |
| Headquarters | Mexico City |
Royal Holiday Club (or Royal Holiday) is a vacation club membership operator and resort developer based in Mexico offering points-based vacation ownership.
Founded in 2000, the company opened its initial sales offices in Cancun and Cozumel in 1985, followed by later expansion to include resorts in North America, South America, Africa, Europe, and Asia. As of 2010 [update], Royal Holiday employed about 3,500 people and maintained a membership base of approximately 85,000 members. [1]
Property locations
As of 2010, the company maintained agreements with 180 hotel properties. These hotels are located in Mexico, the United States, the Caribbean Islands, and in 49 additional countries. [2] Although credits are primarily redeemed for lodging in one of the 180 land-based resorts managed or arranged for by the company, members are able to exchange their Royal Holiday credits for alternate hotel lodging and cruise travel via alliances with exchange fulfillment companies including Resort Condominiums International (RCI). [3]
Ratings and reviews
Following a review of Royal Holiday practices in 2009, the Better Business Bureau of Southeast Florida and the Caribbean [4] raised Royal Holiday's prior "F" [5] rating for reliability and service to a “B.” [6] In 2010, this rating was elevated to an “A- and in 2011 to an A+.” [7] According to the Better Business Bureau website, as of October 2013, there have been 299 complaints about Royal Holiday in the past three years. [8]
Litigation
In 2008, Royal Holiday was the subject of an ABC 20/20 investigation, [9] that raised complaints in regards to the membership sales practices and contract structure. [10] In 2007, Procuraduria Federal del Consumidor, the consumer protection agency in Mexico, received complaints from 761 of Royal Holiday's approximately 65,000 members, who sought to rescind their contracts with the company, citing misrepresentation of the offer during the sales process. [11] According to the article, “Royal Holiday is now required by law to disclose the five-day cancellation plan, and they say they have changed their contracts accordingly.” [12]
References
- ^ "Statistical information". Royal Holiday Club. Retrieved 29 October 2010.
- ^ Tremblay, Jason. "Royal Holiday Timeshare Making the News- Part I". The Timeshare Authority. Retrieved 29 October 2010.
- ^ "Ongoing Royal Holiday Club (cover)" (PDF). Timesharing Today (#98): 1. March–April 2008. Archived from the original (PDF) on 2011-07-17. Retrieved 27 October 2010.
- ^ "BBB".
- ^ Jones, Jesse (31 August 2009). "Consumer investigator: vacation club membership certificate". King 5 News (Seattle, WA NBC News Affiliate). Archived from the original on 13 June 2011. Retrieved 2 November 2010.
- ^ "Better Business Bureau Raises Royal Holiday's Rating to 'B'". Business Wire. 27 May 2009. Retrieved 10 September 2010.
- ^ "Royal Holiday's Better Business Bureau Rating raised". CNBC. 17 November 2010. Retrieved 9 December 2010.[ permanent dead link]
- ^ "BBB".
- ^ "Royal Holiday Club Responds to Article" (PDF). Timesharing Today (#99): 1. May–June 2008. Archived from the original (PDF) on 2011-07-17. Retrieved 3 November 2010.
- ^ "Vacations for Life: Too Good to Be True?". ABC News. 11 April 2008. Retrieved 12 September 2010.
- ^ Tremblay, Jason (25 June 2008). "Royal Holiday Club Timeshare Fires Back". The Timeshare Authority. Retrieved 3 November 2010.
- ^ My Party Holiday Clubbing
5 days cancellation contract clause
