Company type | Private |
---|---|
Industry | Software as a Service |
Founded | 2013 |
Founder | Richard Gabriel |
Headquarters | Mahwah, New Jersey, USA |
Services |
Sales management Customer relationship management Cloud computing solutions |
Website |
www |
Snapforce CRM is a comprehensive Customer relationship management (CRM) SaaS application, developed by Snapforce.com. Primary use case is customer management and sales automation, although it can also be configured with telephony support. [1] [2] [3] [4]
Additional software components include customer databases, customer interaction tracking, reporting, and workflow automation. [5]
Snapforce CRM can be configured to handle inbound and outbound calling, calls are logged to the prospect or customer record automatically in real time. [6] [7]
In May 2014 the company became the first crm software provider to offer telephony services as a native feature. [8]
Snapforce CRM was recognized as one of ten "Top Players" in the Customer Relationship Management Market Report 2015. [9]