Scott Matthew Seiss (born 1994) is an American stand-up comedian, actor, author, and
TikToker. He is best known for his repeated portrayal on TikTok of an angry
retail worker popularly referred to as the Angry IKEA Guy[1] or Angry Retail Guy, The videos are partly based on his experience as a customer service employee at
IKEA. Seiss was also cast in the 2023 comedy film Cocaine Bear.[2]
Seiss worked as a
customer service representative at an
IKEA call center from 2016 to 2019, where he handled complaints regarding deliveries.[5] Although he did not work in store, the complaints inspired his "Angry Retail Guy"
TikTok character.[6] The videos center Seiss as an irritated retail worker sarcastically reacting to customers or superiors.[7][6] Seiss’s videos have been shared by
Patton Oswalt,
LeBron James,
Jim Gaffigan and
Paul F. Tompkins.[4]
On February 22, 2024, Seiss announced on his TikTok page that he wrote a book called "The Customer Is Always Wrong: An Unhinged Guide to Everything That Sucks About Work (from an Angry Retail Guy)." The book is currently available to pre-order until September 10th, 2024, when the book will officially be released. [15]