 | |
| Company type | Private |
|---|---|
| Industry | Customer Service |
| Founded | 2000 |
| Founders | Steve Doumar Doug Feirstein Wendell Brown Bill Trenchard |
| Headquarters | |
Area served | United States |
Key people | Greg Hanover, CEO |
Number of employees | 350 full time plus 25,000 work-at-home agents |
| Website |
www |
Liveops is a contact center company based in Scottsdale, Arizona. It was formed by the merger of Silicon Valley startup CallCast, founded in 2001 by Wendell Brown and Bill Trenchard, [1] and competing startup Liveops, founded in 2000 by Steve Doumar and Doug Feirstein in Fort Lauderdale, Florida. [2] [3]
In 2015, the company moved its headquarters to Scottsdale. Liveops provides U.S.-based agent services for insurance, health and human services, and retail customers.
Liveops was one of the first " gig economy" companies and the work-at-home virtual workforce industry, [4] and it has been featured at an INSEAD Case Study at Harvard Business Review. [5] As of 2016, Liveops employed a large work-at-home workforce with over 25,000 temporary, work-at-home employees, and its cloud platform had processed more than one billion minutes of customer service interactions. [6] [7]
History
In 2003, Florida-based Liveops merged with California-based CallCast, renaming CallCast as Liveops, and moving its headquarters to Redwood City, California in 2004. [8]
In 2006, Liveops named former eBay COO Maynard Webb as its CEO. [8]
In 2011, Liveops named former Sybase president Marty Beard as its new CEO. [9]
In 2014, BlackBerry poached Marty Beard as their new COO [10] and Liveops named former ShoreTel VP Vasili Triant as its new CEO. [11]
In July 2015, Liveops relocated their headquarters from Redwood City, California to Cedar Park, Texas. [12]
In October 2015, Liveops opens new Agent Services headquarters in Scottsdale, AZ. [13]
In December 2015, Liveops announced that Marlin Equity Partners would acquire the Liveops Cloud Platform business. [13]
In December 2016, Keith Leimbach was named CEO. [13]
In September 2017, Liveops named former COO, Greg Hanover, CEO. [14]
Funding
Liveops is a venture backed startup that has received over $50 million in venture capital funding.[ when?]
CallCast (which merged with Liveops) raised a $1 million Series A funding round in January 2002 with funding from Scott Banister, Wendell Brown, Reid Hoffman, Josh Kopelman, and Bill Trenchard.
Liveops raised a $22 million Series B round on April 1, 2004 led by Menlo Ventures and CMEA Capital.
On February 13, 2007 the company raised a $28 million Series C round from Menlo Ventures, CMEA Capital, Benchmark, and Michael Dearing.
References
- ^ "LiveOps Company History". LiveOps.com. January 1, 2014. Archived from the original on March 4, 2016. Retrieved May 15, 2015.
- ^ Botsman, Rachel (December 1, 2014). "Nine start-ups to rock your world". Australian Financial Review. Retrieved April 22, 2015.
- ^ "LiveOps, Inc.: Private Company Information - Businessweek". Archived from the original on 2015-05-19. Retrieved 2015-04-23.
- ^ "Learn About the History of LiveOps". Archived from the original on 2016-03-04. Retrieved 2015-05-16.
- ^ Stouras, Konstantinos I.; Girotra, Karan; Netessine, Serguei (October 1, 2014). "LiveOps: The Contact Centre Reinvented". INSEAD Business School Case 6097.
- ^ "LiveOps to Present and Exhibit at International Cloud Computing Expo - Yahoo Finance". finance.yahoo.com. Archived from the original on 2013-11-05.
- ^ "Agents on Demand | LiveOps, Inc. | Call Center Services". Archived from the original on 2017-06-06. Retrieved 2016-02-11.
- ^ a b Barry, David (April 1, 2010). "The $100 Million Revenue Club: LiveOps Checks Off IPO Boxes". Wall Street Journal. Retrieved April 22, 2015.
- ^ Kim, Elizabeth (June 21, 2011). "LiveOps names Marty Beard president, CEO". Silicon Valley Business Journal. Retrieved April 22, 2015.
- ^ Martinez, Juan (July 21, 2014). "BlackBerry poaches former LiveOps CEO Marty Beard". TechRadar. Retrieved April 22, 2015.
- ^ "Vasili Triant | LiveOps Cloud Contact Center | Call Center Software". Archived from the original on 2015-09-12. Retrieved 2015-04-23.
- ^ "LiveOps Announces New Cedar Park, Texas Corporate Headquarters". www.businesswire.com. 2015-07-30. Retrieved 2020-09-08.
- ^ a b c "About us". Liveops, Inc. Retrieved 2020-09-08.
- ^ "MarketWired". marketwired.com. September 7, 2017.
