American businessman and author (born 1957)
Christopher "Chris" Voss (born 28 November 1957) is an American businessman, author, and academic. Voss is a former FBI hostage negotiator,[
citation needed ] the CEO of The Black Swan Group Ltd, a company registered in East Grinstead, England,
[1] and co-author of the book Never Split the Difference .
[2] He is an adjunct Professor at
Harvard Law School ,
Georgetown University 's
McDonough School of Business , and a lecturer at the
Marshall School of Business at
University of Southern California .[
citation needed ]
Early life and education
Voss was born in
Mt. Pleasant, Iowa .
[3] He earned a Bachelor of Science from
Iowa State University and
Master of Public Administration from the
Harvard Kennedy School .[
citation needed ]
[4]
[5]
[6]
Career
Voss was a member of the New York City Joint Terrorism Task Force from 1986 to 2000.[
citation needed ]
[7] He was involved in monitoring the
New York City landmark bomb plot after spending three years investigating the
1993 World Trade Center bombing , one of 500 agents who were involved in the task.
[7]
[8] He was the "co-case agent" during the investigation of the 1996
TWA Flight 800 explosion.
[7]
In 1992, he received hostage negotiation training at the
FBI Academy . He spent 24 years working in the FBI Crisis Negotiation Unit and was the FBI's chief international hostage and kidnapping negotiator from 2003 to 2007.
[9]
[10]
[11]
[12]
In 2006, he was the lead negotiator on the
Jill Carroll case in Iraq as well as the
Steve Centanni case in the
Gaza Strip .
[5]
[10] Voss supervised additional hostage cases in the Philippines, Colombia and Haiti.
[5]
[10]
[13]
After working on more than 150 international hostage cases, he retired from the FBI in 2007 and founded The Black Swan Group.
[7]
[14]
[10] The Black Swan Group serves as a consultancy and trainer for both businesses and individuals on negotiation skills.
[15] He became an adjunct professor at
Georgetown University 's
McDonough School of Business and a lecturer at the
USC Marshall School of Business .[
citation needed ]
[16]
[11]
[12]
In 2016, Voss co-authored the book Never Split the Difference: Negotiating As If Your Life Depended On It , with journalist Tahl Raz.
[17]
Voss was given the
Attorney General 's Award for Excellence in Law Enforcement as well as the FBI Agents Association Award for Distinguished and Exemplary Service.
[5]
Voss is a regular commentator on
CNBC ,
CNN ,
MSNBC , and
Fox News , and
NPR .
[18]
[19] He has also been featured in
Forbes ,
The New York Times ,
Inc. ,
Variety , and
Time .
[20]
[21]
In 2019, he created and narrated a
MasterClass , The Art of Negotiation.
[22]
Books
Never Split the Difference: Negotiating as If Your Life Depended on It
[23] (2016)
ISBN
9781473535169
The Full Fee Agent: How to Stack the Odds in Your Favor as a Real Estate Professional (2022)
ISBN
1544536631
Empathy and Understanding In Business (2024)
ISBN
979-8986209791
References
^
"BLACK SWAN GROUP LTD. Overview - Find and update company information - GOV.UK" .
^
"Amazon Best Sellers: Best Business Negotiating" . www.amazon.com . Retrieved 2022-02-19 .
^ Roth, Clare; Kieffer, Ben (Jul 12, 2016).
"FBI Kidnapping Negotiatior and Iowa Native Explains Why You Should "Never Split the Difference" " . Retrieved Dec 30, 2019 .
^ Agule, Rebecca.
"An Insider's Guide to Surviving a Kidnapping" . The Harvard Law Record . Archived from
the original on April 24, 2019. Retrieved Dec 13, 2016 .
^
a
b
c
d Riley, Una (Feb 9, 2015).
"Una Riley meets Chris Voss" . Professional Security Magazine. Retrieved Dec 13, 2016 .
^
"Georgetown University Faculty Directory" . gufaculty360.georgetown.edu . Retrieved 2020-04-03 .
^
a
b
c
d Graf, Garret (2011).
The Threat Matrix: The FBI at War in the Age of Global Terror . Little, Brown.
ISBN
9780316120883 . Retrieved Dec 14, 2016 .
^ Tyre, Peg (Nov 17, 1997).
"TWA probe took emotional toll on FBI agents" . CNN. Retrieved Dec 14, 2016 .
^
"Chris Voss: Negotiating for Hostages, Negotiating for Business" . LA World Affairs Council . Archived from
the original on October 16, 2016. Retrieved Dec 14, 2016 .
^
a
b
c
d Vardi, Nathan.
"Kidnap Inc" . Forbes . Retrieved Dec 10, 2016 .
^
a
b Lam, Bouree (30 April 2015).
"Ask a Hostage Negotiator: What's the Best Way to Get a Raise?" . The Atlantic. Retrieved Dec 10, 2016 .
^
a
b Jacobs, Deborah (Nov 19, 2012).
"Three Ways To Negotiate About Anything" . Forbes . Retrieved Dec 12, 2016 .
^ Esposito, Richard (Feb 13, 2008).
"U.S. Mom: Chavez Only Hope for My Hostage Son" . ABC news . Retrieved Dec 14, 2016 .
^ [
citation needed ] Wartenberg, Steve (Sep 20, 2009).
"Negotiating expert wins fans with his 'no' strategy" . Columbia Dispatch. Retrieved Dec 14, 2016 .
^ Group, The Black Swan.
"Negotiation Services - Black Swan" . www.blackswanltd.com . Retrieved 2021-04-05 .
^
"Chris Voss - Faculty Profile" . USC . Retrieved Dec 13, 2016 . [
permanent dead link ]
^ Lebowitz, Shana.
"A former FBI hostage negotiator says there's one question you should ask when you can't get the salary you want" . Business Insider. Retrieved Dec 10, 2016 .
^
"Episode 425: An FBI Hostage Negotiator Buys A Car" . NPR.org . Retrieved 2020-04-03 .
^
"Keynotes & Seminars - Black Swan" . The Black Swan Group . Retrieved 2020-04-03 .
^ Littleton, Cynthia (2015-02-03).
"Benderspink Pacts with FBI Vet for Hostage Negotiator Series" . Variety . Retrieved 2020-04-03 .
^ Glusac, Elaine (2020-02-01).
"A Former F.B.I. Negotiator and His Tips for Travel" . The New York Times .
ISSN
0362-4331 . Retrieved 2020-04-03 .
^ Voss, Chris (14 April 2020).
"Chris Voss Teaches the Art of Negotiation" . Masterclass .
Archived from the original on 2020-01-08.
^
"Review of Chris Voss' famous negotiation book: 'Never Split the Difference. Negotiating as if your life depended on it' " . Medium.com. Dec 26, 2018.
External links
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