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The call center industry in Bangladesh was worth around $12 million in 2013, of which 50 percent was accounted for by the country's domestic market. [1] In 2013, national mobile operators Airtel and Citycell outsourced their call centers to local companies. [1] Bangladesh Telecommunication Regulatory Commission ( BTRC) eased the licensing process for call centers in 2013. [1]
A call center "village" was planned in 2009. [2] As of 2013 [update], around 70 call centers were in operation in Bangladesh. [1] Bangladesh exports its call center services to countries including the United States, Canada and the United Kingdom.[ citation needed] The Bangladesh Association of Call Center & Outsourcing ( BACCO) was formed in connection with the industry.[ citation needed]
References
- ^ a b c d Abdullah Mamun. "Call centre business gains momentum". The Daily Star. Retrieved 2013-12-17.
- ^ Md Hasan (2009-12-30). "Call centres on the rebound". The Daily Star. Archived from the original on 2013-12-17. Retrieved 2013-12-17.
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