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Skytrax
FormerlyInflight Research Services
Founded1989
Headquarters
London
,
United Kingdom
Website skytraxratings.com

Skytrax (originally known as Inflight Research Services) is a United Kingdom–based consultancy headquartered in London that runs an airline and airport review website. [1]

Services

Skytrax conducts research for commercial airlines, as well as taking surveys from international travellers, to rate cabin staff, airports, airlines, airline lounges, in-flight entertainment, on-board catering, and several other elements of air travel. [2] [3] Apart from these evaluations, Skytrax has an airline forum where passengers give potential passengers insights and opinions about airlines. The website also hosts flight reviews, flight checks, and satisfaction surveys. Skytrax holds an annual World Airline Awards [4] and World Airport Awards, [5] as well as ranking airlines and airports.

Awards

Skytrax presents awards annually to airports and airlines whose performance it considers noteworthy.

Airline of the year

Year 1st 2nd 3rd
2001 [6] Emirates Singapore Airlines Cathay Pacific
2002 [6] Emirates Cathay Pacific Singapore Airlines
2003 [7] Cathay Pacific [8] Emirates Singapore Airlines
2004 [8] Singapore Airlines Emirates Cathay Pacific
2005 [9] Cathay Pacific Qantas Emirates
2006 [6] British Airways Qantas Cathay Pacific
2007 [10] Singapore Airlines Thai Airways International Cathay Pacific
2008 [11] Singapore Airlines Cathay Pacific Qantas
2009 [12] Cathay Pacific Singapore Airlines Asiana Airlines
2010 [13] Asiana Airlines Singapore Airlines Qatar Airways
2011 [14] Qatar Airways Singapore Airlines Asiana Airlines
2012 [15] Qatar Airways Asiana Airlines Singapore Airlines
2013 [16] Emirates Qatar Airways Singapore Airlines
2014 [17] Cathay Pacific Qatar Airways Singapore Airlines
2015 [18] Qatar Airways Singapore Airlines Cathay Pacific
2016 [19] Emirates Qatar Airways Singapore Airlines
2017 [20] Qatar Airways Singapore Airlines All Nippon Airways
2018 [21] Singapore Airlines Qatar Airways All Nippon Airways
2019 [22] Qatar Airways Singapore Airlines All Nippon Airways
2020 cancelled due to COVID-19 pandemic
2021 [23] Qatar Airways Singapore Airlines All Nippon Airways
2022 [24] Qatar Airways Singapore Airlines Emirates
2023 [25] Singapore Airlines Qatar Airways All Nippon Airways

Airport of the year

Year 1st 2nd 3rd
1999 Amsterdam Airport Schiphol [26] None None
2000 Singapore Changi Airport [26] None None
2001 [27] Hong Kong International Airport Kuala Lumpur International Airport Singapore Changi Airport
2002 [28] Hong Kong International Airport Singapore Changi Airport Sydney Airport
2003 [29] Hong Kong International Airport [26] Singapore Changi Airport Dubai International Airport
2004 [30] Hong Kong International Airport Singapore Changi Airport Amsterdam Airport Schiphol
2005 [31] Hong Kong International Airport Singapore Changi Airport Incheon International Airport
2006 [32] Singapore Changi Airport [26] Hong Kong International Airport Munich Airport
2007 [33] Hong Kong International Airport Incheon International Airport Singapore Changi Airport
2008 [34] Hong Kong International Airport Singapore Changi Airport Incheon International Airport
2009 [35] Incheon International Airport Hong Kong International Airport Singapore Changi Airport
2010 [36] Singapore Changi Airport Incheon International Airport Hong Kong International Airport
2011 [37] Hong Kong International Airport Singapore Changi Airport Incheon International Airport
2012 [38] Incheon International Airport Singapore Changi Airport Hong Kong International Airport
2013 [39] Singapore Changi Airport Incheon International Airport Amsterdam Schiphol Airport
2014 [40] Singapore Changi Airport Incheon International Airport Munich Airport
2015 [41] Singapore Changi Airport Incheon International Airport Munich Airport
2016 [42] Singapore Changi Airport Incheon International Airport Munich Airport
2017 [43] Singapore Changi Airport Tokyo International Airport Incheon International Airport
2018 [44] Singapore Changi Airport Incheon International Airport Tokyo International Airport
2019 [45] Singapore Changi Airport Tokyo International Airport Incheon International Airport
2020 [46] Singapore Changi Airport Tokyo International Airport Hamad International Airport
2021 [47] Hamad International Airport Tokyo International Airport Singapore Changi Airport
2022 [48] Hamad International Airport Tokyo International Airport Singapore Changi Airport
2023 [49] Singapore Changi Airport Hamad International Airport Tokyo International Airport
Airport of the year wins
Rank Airport Win(s) Year(s)
1 Singapore Changi Airport 12 2000, 2006, 2010, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2023
2 Hong Kong International Airport 8 2001, 2002, 2003, 2004, 2005, 2007, 2008, 2011
3 Incheon International Airport 2 2009, 2012
4 Hamad International Airport 2 2021, 2022
5 Amsterdam Airport Schiphol 1 1999

Airline rankings

Five-star airlines

Skytrax awards five stars to its top 10–rated airlines. As of 2023, they are: [50]

Airline Alliance Period
All Nippon Airways Star Alliance 2013–present
Asiana Airlines Star Alliance 2007–present
Cathay Pacific Oneworld 2001–2002, 2004, 2006–present
EVA Air Star Alliance 2016–present
Garuda Indonesia SkyTeam 2014–present
Hainan Airlines none 2010–present
Japan Airlines Oneworld 2018–present
Korean Air SkyTeam 2020–present
Qatar Airways Oneworld 2006–present
Singapore Airlines Star Alliance 2001–2002, 2004, 2006–present

Former five-star airlines

Airline Alliance Period
Ansett Australia Star Alliance 2001–2002
British Airways Oneworld 2001
Emirates none 2001
Etihad Airways none 2016–2019
Kingfisher Airlines none 2008–2010
Lufthansa Star Alliance 2017–2022 [51]
Malaysia Airlines Oneworld 2001, 2005–2013

Airline with the best airport services

Year 1st 2nd 3rd
2013 [52] All Nippon Airways Asiana Airlines Korean Air
2014 [52] All Nippon Airways EVA Air Thai Airways International
2015 [52] All Nippon Airways EVA Air Garuda Indonesia
2016 [52] All Nippon Airways EVA Air Thai Airways International
2017 [52] All Nippon Airways EVA Air Thai Airways International
2018 [52] EVA Air All Nippon Airways Cathay Pacific
2020 cancelled due to COVID-19 pandemic
2021 cancelled due to COVID-19 pandemic
2022 [52] All Nippon Airways Singapore Airlines Japan Airlines
2023 [52] All Nippon Airways Japan Airlines Asiana Airlines

Best inflight entertainment

Year 1st 2nd 3rd
2013 [52] Emirates Singapore Airlines Cathay Pacific
2014 [52] Emirates Singapore Airlines Turkish Airlines
2015 [52] Emirates Qatar Airways Singapore Airlines
2016 [52] Emirates Singapore Airlines Qatar Airways
2017 [52] Emirates Qatar Airways Singapore Airlines
2018 [52] Emirates Singapore Airlines Qatar Airways
2019 [52] Emirates Qatar Airways Singapore Airlines
2020 cancelled due to COVID-19 pandemic
2021 cancelled due to COVID-19 pandemic
2022 [52] Emirates United Airlines Qatar Airways
2023 [52] Cathay Pacific Emirates Qatar Airways

Best aircraft cabin cleanliness

Year 1st 2nd 3rd
2013 [52] All Nippon Airways Asiana Airlines Korean Air
2014 [52] Asiana Airlines All Nippon Airways Singapore Airlines
2015 [52] EVA Air Singapore Airlines All Nippon Airways
2016 [52] Cathay Pacific EVA Air All Nippon Airways
2017 [52] EVA Air All Nippon Airways Japan Airlines
2018 [52] All Nippon Airways EVA Air Asiana Airlines
2019 [52] EVA Air Japan Airlines All Nippon Airways
2020 [52] Singapore Airlines Asiana Airlines All Nippon Airways
2021 cancelled due to COVID-19 pandemic
2022 [52] All Nippon Airways Singapore Airlines Japan Airlines
2023 [52] All Nippon Airways Asiana Airlines Qatar Airways

World's best regional airlines (short-haul flights)

Year 1st 2nd 3rd
2013 [52] Cathay Dragon (formerly Dragonair) Aegean Airlines Bangkok Airways
2014 [52] Bangkok Airways Cathay Dragon (formerly Dragonair) Aegean Airlines
2015 [52] Cathay Dragon (formerly Dragonair) Bangkok Airways Aegean Airlines
2016 [52] Bangkok Airways Cathay Dragon (formerly Dragonair) Hong Kong Airlines
2017 [6] Bangkok Airways Hong Kong Airlines Cathay Dragon (formerly Dragonair)
2018 [53] Bangkok Airways Cathay Dragon (formerly Dragonair) Alaska Airlines
2019 [6] Bangkok Airways Cathay Dragon (formerly Dragonair) jetBlue Airways
2020 cancelled due to COVID-19 pandemic
2021 cancelled due to COVID-19 pandemic
2022 [6] Bangkok Airways Aegean Airlines WestJet
2023 [6] Bangkok Airways Aegean Airlines Starlux Airlines

World's best airline alliance

Year 1st 2nd 3rd
2013 [52] Oneworld Star Alliance SkyTeam
2014 [52] Oneworld Star Alliance SkyTeam
2015 [52] Oneworld Star Alliance SkyTeam
2016 [52] Star Alliance Oneworld SkyTeam
2017 [54] Star Alliance Oneworld SkyTeam
2018 [55] Star Alliance Oneworld SkyTeam
2019 [56] Star Alliance Oneworld SkyTeam
2020 [57] cancelled due to COVID-19 pandemic
2021 [58] Oneworld Star Alliance SkyTeam
2022 [59] Star Alliance SkyTeam Oneworld
2023 [60] Star Alliance SkyTeam Oneworld

Airport rankings

The world's five-star airports

Source: [61]

Country City Airport
  Azerbaijan Baku Heydar Aliyev International Airport
  Bahrain Manama Bahrain International Airport
  China Chengdu Chengdu Tianfu International Airport
  China Haikou Haikou Meilan International Airport
  China Shanghai Shanghai Hongqiao International Airport
  China Shenzhen Shenzhen Bao'an International Airport
  Ecuador Quito Quito International Airport
  Germany Munich Munich Airport
  Hong Kong Hong Kong Hong Kong International Airport
  Italy Rome Leonardo da Vinci–Fiumicino Airport
  Japan Nagoya Chubu Centrair International Airport
  Japan Tokyo Haneda International Airport
  Japan Tokyo Narita International Airport
  Oman Salalah Salalah International Airport
  Qatar Doha Hamad International Airport,
  Russia Rostov-on-Don Platov International Airport
  Singapore Singapore Changi Airport
  South Korea Seoul Incheon International Airport
  Turkey Istanbul Istanbul Airport
  United States Houston William P. Hobby Airport

World's best airports

Rank
(2023) [62]
Airport Rank
(2022) [63]
Rank
(2021) [64]
1 Singapore Changi Airport 3 3
2 Qatar Hamad International Airport 1 1
3 Japan Haneda International Airport 2 2
4 South Korea Incheon International Airport 5 4
5 France Charles de Gaulle Airport 6 15
6 Turkey Istanbul Airport 8 17
7 Germany Munich Airport 7 6
8 Switzerland Zürich Airport 9 7
9 Japan Narita International Airport 4 5
10 Spain Adolfo Suárez Madrid–Barajas Airport 16 None

World's cleanest airports

Rank
(2023) [65]
Airport Rank
(2022) [66]
1 Japan Haneda International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 3
4 Japan Chubu Centrair International Airport None
5 Japan Narita International Airport 5
6 Hong Kong Hong Kong International Airport 8
7 South Korea Incheon International Airport 4
8 Finland Helsinki Airport None
9 Switzerland Zurich Airport 9
10 Denmark Copenhagen Airport None

SkyTrax added anti– COVID-19 awards for airports in 2020. [67] [68]

World's best airport terminals

Rank
(2020) [69]
Airport terminal Rank
(2019) [70]
1 South Korea Incheon International Airport – T2
2 Singapore Singapore Changi Airport – T3 2
3 United Kingdom Heathrow Airport – T2 4
4 France Charles de Gaulle Airport – T2M
5 United Kingdom Heathrow Airport – T5 1
6 Germany Munich Airport – T2 3
7 Singapore Singapore Changi Airport – T4 6
8 Japan Haneda International Airport – International Terminal 7
9 China Guangzhou Baiyun International Airport – T2 9
10 Spain Madrid-Barajas Airport – T4 9

World's best transit airports

Rank
(2020) [71]
Airport Rank
(2019) [72]
1 South Korea Incheon International Airport 1
2 Singapore Singapore Changi Airport 2
3 Qatar Hamad International Airport 5
4 Japan Haneda International Airport 4
5 Japan Narita International Airport 7
6 Hong Kong Hong Kong International Airport 3
7 Netherlands Amsterdam Airport Schiphol 10
8 Germany Munich Airport 6
9 Switzerland Zurich Airport 9
10 Germany Frankfurt Airport 8

Investigations

In 2012, the online investigations company KwikChex filed five complaints with the UK Advertising Standards Authority (ASA) related to statements on the Skytrax website describing the volume and reliability of their reviews as well as the official status and update frequency of their ratings. The ASA ruled that there was no evidence that Skytrax had followed the robust procedures it claimed it had in place to check that all reviews were genuine. Although Skytrax argued that every review underwent a four-stage authentication process, it said it was unable to provide proof it had followed its own procedures, since customer emails were deleted 24 hours after a review was submitted. [73] The authority upheld all five complaints and Skytrax agreed to modify some promotional wording. [74] [75][ needs update]

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External links