The airline is based in the
Sydney suburb of
Mascot, adjacent to its main hub at
Sydney Airport. As of March 2023[update], Qantas Group had a 60.8% share of the Australian domestic market. Various subsidiary airlines operate to regional centres and on some trunk routes within Australia, as well as some short haul international flights under the
QantasLink banner. Qantas also owns
low-cost airline that operates both international services from Australia and domestic services within Australia and New Zealand; It holds stakes in a number of other Jetstar-branded airlines in Asia, as well as
In 1934, QANTAS and Britain's
Imperial Airways (a forerunner of
British Airways) formed a new company, Qantas Empire Airways Limited (QEA). The new airline commenced operations in December 1934, flying between Brisbane and
Darwin. QEA flew internationally from May 1935, when the service from Darwin was extended to Singapore (Imperial Airways operated the rest of the service through to London). When World War II began, enemy action and accidents destroyed half of the fleet of ten, and most of the fleet was taken over by the Australian government for war service.
In 1947, QEA was nationalised by the Australian government led by Labor Prime Minister
Ben Chifley. QANTAS Limited was then wound up. After nationalisation, Qantas' remaining domestic network, in Queensland, was transferred to the also nationally owned
Trans-Australia Airlines, leaving Qantas with a purely international network. Shortly after nationalisation, QEA began its first services outside the
British Empire, to Tokyo. Services to Hong Kong began around the same time. In 1957 a head office, Qantas House, opened in Sydney.
In June 1959, Qantas entered the jet age when the first
Boeing 707–138 was delivered. On 14 September 1992, Qantas merged with nationally owned domestic airline Australian Airlines (renamed from Trans-Australia Airlines in 1986). The airline started to be rebranded as Qantas in the following year. Qantas was gradually privatised between 1993 and 1997. Under legislation passed to allow the privatisation, Qantas must be at least 51% owned by Australian shareholders.
With the entry of new
discount airline Virgin Blue (now
Virgin Australia) into the domestic market in 2000, Qantas' market share fell. Qantas created the budget
Jetstar in 2001 to compete. The main domestic competitor to Qantas,
Ansett Australia, collapsed on 14 September 2001. Market share for Qantas immediately neared 90%, but competition with Virgin increased as it expanded; the market share of the Qantas Group eventually settled at a relatively stable position of about 65%, with 30% for Virgin and other regional airlines accounting for the rest of the market.
Qantas briefly revived the
Australian Airlines name for a short-lived international budget airline between 2002 and 2006, but this subsidiary was shut down in favour of expanding Jetstar internationally, including to New Zealand. In 2004, the Qantas group expanded into the Asian budget airline market with
Jetstar Asia Airways, in which Qantas owns a minority stake. A similar model was used for the investment into
Jetstar Pacific, headquartered in Vietnam, in 2007, and
Jetstar Japan, launched in 2012.
In December 2006, Qantas was the subject of a failed bid from a consortium calling itself
Airline Partners Australia. Merger talks with British Airways in 2008 also did not proceed to an agreement. In 2011, industrial relations dispute between Qantas and the
Transport Workers Union of Australia resulted in the grounding of all Qantas aircraft and lock-out of the airline's staff for two days.
On 25 March 2018, a Qantas
Boeing 787 scheduled non-stop commercial flight between Australia and Europe connecting the two continents by air for the first time, with the inaugural arrival in London of Flight 9 (QF9). QF9 was a 17-hour, 14,498 km (9,009-mile) journey from
Perth Airport in Western Australia to
On 20 October 2019, Qantas Airways completed the longest commercial flight to date between New York City and Sydney using Boeing 787–9 Dreamliner in 19 hours and 20 minutes.
On 19 March 2020, Qantas confirmed it would suspend about 60% of domestic flights, put two thirds of its employees on leave, suspend all international flights and ground more than 150 of its aircraft from the end of March until at least 31 May 2020 following expanded government travel restrictions due to the
COVID-19 pandemic. To survive the pandemic, Qantas announced that it would be axing 6,000 jobs and announced a plan to raise A$1.9 billion in new capital. Qantas also announced it would be offloading its 30% stake in
Jetstar Pacific to
Vietnam Airlines, hence retiring the Jetstar brand in Vietnam.
Qantas retired its last Boeing 747-438ER in July 2020 after almost 49 years of continuous operation of the type—the first 747-238B was introduced in August 1971, while all twelve Airbus A380s were placed in storage (ten at
Mojave Air & Space Port and two at Los Angeles International Airport) for a minimum of three years. The pilots of the last Boeing 747 flight to Mojave Desert via Los Angeles traced the shape of the iconic Qantas logo in the flight path before the jet continued on its journey.
In November 2020, Qantas issued a public statement expressing their intention to require passengers traveling overseas to provide proof of COVID-19 inoculation. As per the statement made by Alan Joyce, the airline's CEO, the presence of a COVID-19 vaccine would be considered indispensable for the purpose of travel. Joyce expressed their intention to potentially modify the terms and conditions to specify that anyone traveling internationally must have a vaccination before embarking. Qantas also announced that it will cut 2000 jobs trying to limit its financial losses.
In August 2021, Qantas announced that it would require all of its 22,000 employees to be fully vaccinated against the virus.
In August 2022, Qantas Airways announced plans to compete in June 2023 with
Air New Zealand on the non-stop
Auckland–New York route, which Qantas would originate in Sydney before converting the flight in 2025 to a non-stop Sydney–New York route as part of Project Sunrise, through which Qantas aims to eliminate the "tyranny of distance" by developing non-stop flight routes connecting Australian cities to New York City, and also to London.
In February 2023, Qantas announced soaring profits of A$1.7bn for the second half of 2022, after experiencing losses due to COVID.
In a development described by
ABC News as a "mammoth protest vote," on 3 November 2023 nearly 83% of Qantas shareholders voted against the airline's remuneration report.
Qantas operates flightseeing charters to
Antarctica on behalf of Croydon Travel. It first flew Antarctic flightseeing trips in 1977.[unreliable source?] They were suspended for a number of years due to the crash of
Air New Zealand Flight 901 on
Mount Erebus in 1979. Qantas restarted the flights in 1994. Although these flights do not touch down, they require specific polar operations and crew training due to factors like
sector whiteout, which contributed to the 1979 Air New Zealand disaster.
Flights 7 and 8 – a non-stop service between Sydney and Dallas/Fort Worth operated by the
Airbus A380 – commencing on 29 September 2014, Qantas operated the world's longest passenger flight on the world's largest passenger aircraft. This was overtaken on 1 March 2016 by Emirates' new Auckland-Dubai service. After it ordered
Boeing 787 aircraft, Qantas announced an intention to launch non-stop flights between Australia and the United Kingdom during March 2018 from Perth to London. The inaugural flight left Perth on 24 March.
On 19 March 2020, Qantas confirmed it would suspend all international flights and about 60% of domestic flights from the end of March until at least 31 May 2020 following expanded government travel restrictions due to the
As of August 2023[update], Qantas and its subsidiaries operated 337 aircraft, including 79 aircraft by Jetstar Airways; 116 by the various QantasLink-branded airlines and 17 by Express Freighters Australia (on behalf of Qantas Freight, which also wet leases two Atlas Air Boeing 747-400Fs).
The company heads of Qantas Airways Limited are only listed following 1993, when Qantas' shares once again traded on the stock exchange as publicly listed company, following the
Australian Government's move to
privatise the remaining 75% of the airline. Throughout Qantas' history, since 1920, there have been many structures, branding and variations including the name 'Qantas' until its current company structure was established in 1993, going from an unlisted public company in which the Commonwealth owned all of the shares, to a listed public company.
Jetconnect – a wholly owned Qantas subsidiary established in 2002 that focused on trans-
Tasman travel between New Zealand and Eastern Australia cities (Brisbane, Melbourne, and Sydney); the last of Jetconnect's aircraft were transferred to the mainline fleet in October 2018
Aboriginal and Torres Strait Islanders initiatives
Qantas, through its Aboriginal and Torres Strait Islander Programme, has some links with the Aboriginal Australian community. In the Qantas Reconciliation Action Plan 2015 – 2018, Qantas revealed that 1 percent of all their staff are Aboriginal or Torres Strait Islander. Qantas employs a full-time Diversity Coordinator, who is responsible for the programme.[better source needed]
An early television campaign, starting in 1969 and running for several decades, was aimed at American audiences; it featured a live
koala, voiced by
Howard Morris, who complained that too many tourists were coming to Australia and concluded "I hate Qantas." The koala ads have been ranked among the greatest commercials of all time. A long-running advertising campaign features renditions by children's choirs of
Peter Allen's "
I Still Call Australia Home", at various famous landmarks in Australia and foreign locations such as
Venice. The song has also been used in Qantas's safety videos since 2018.
Qantas management has expressed strong support for
Marriage Equality and
LGBTIQ issues, with CEO Alan Joyce said to be, "arguably the most prominent corporate voice in the marriage equality campaign." As official airline partner for the
Sydney Mardi Gras, Qantas decorated one of its aircraft with rainbow wording and positioned a
rainbow flag next to the tail's flying kangaroo. Qantas also served
pride cookies to its passengers. It had a rainbow roo float in the Mardi Gras parade. There has been criticism of Qantas using its corporate power to prosecute the private interests on their staff and the community.
Peter Dutton has said that chief executives such as Alan Joyce at Qantas should "stick to their knitting" rather than using the company's brand to advocate for political causes. A senior church leader has made similar comments. Despite the criticism, Qantas will continue to advocate for marriage equality which will include offering customers specially commissioned rings with the phrase, "until we all belong". This phrase will also appear on Qantas boarding passes and other paraphernalia. The cost of the campaign by Qantas and other participating companies is expected to be more than $5 million.
In August 2011, the company announced that following financial losses of A$200 million ($209 million) for the year ending June 2011 and a decline in market share, major structural changes would be made. One planned change that did not come to fruition was the plan to create a new Asia-based premium airline that would operate under a different name. In addition to this plan, Qantas announced it planned to cut 1,000 jobs. The reforms included route changes, in particular the cessation of services to London via Hong Kong and Bangkok. While Qantas still operated in these cities, onward flights to London would be via its Oneworld partner British Airways under a code-share service.
The following year Qantas reported an A$245 million full-year loss to the end of June 2012, citing high fuel prices, intense competition and industrial disputes. This was the first full year loss since Qantas was fully privatised 17 years previously, in 1995, and led to the airline cancelling its order of 35 new
Boeing 787 aircraft, to reduce its spending. Qantas subsequently divested itself of its 50% holding of
StarTrack, Australia's largest road freight company, in part for acquiring full interest in
Australian airExpress. On 26 March 2012, Qantas set up
Jetstar Hong Kong with
China Eastern Airlines Corporation, which was intended to begin flights in 2013, but became embroiled in a protracted approval process.
Qantas and Emirates began an alliance on 31 March 2013, in which their combined carriers offered 98 flights per week to Dubai, that saw bookings up six-fold. In September 2013, following the announcement the carrier expected another
A$250 million (US$220 million) net loss for the half-year period that ended on 31 December and the implementation of further cost-cutting measures that would see the cut of 1,000 jobs within a year,S&P downgraded Qantas credit from BBB- (the lowest investment grade) to BB+.Moody's applied a similar downgrading a month later.
Losses continued into 2014 reporting year, with the Qantas Group reporting a half year loss of A$235 million (US$208 million) and eventual full year loss of A$2.84 billion. In February 2014 additional cost-cutting measures to save A$2 billion, including the loss of 5,000 jobs that will see the workforce lowered from 32,000 to 27,000 by 2017 were announced. In May 2014 the company stated it expected to shed 2,200 jobs by June 2014, including those of 100 pilots. The carrier also reduced the size of its fleet by retiring aircraft and deferring deliveries; and planned to sell some of its assets. With 2,200 employees laid off by June 2014, another 1,800 job positions were planned to be cut by June 2015. Also during 2014 the Qantas Sale Act, under which the airline was privatised, was amended to repeal parts of section 7. That act limits foreign ownership of Qantas to 49 percent, with foreign airlines subject to further restrictions, including a 35-percent limit for all foreign airline shareholdings combined. In addition, a single foreign entity can hold no more than 25 percent of the airline's shares.
The airline returned to profit in 2015, announcing a A$557 million after tax profit in August 2015, in contrast with a A$2.84 billion loss the year earlier. In 2015, Qantas sold its lease of
Terminal 3 at Sydney Airport, which was due to continue until 2019, back to
Sydney Airport Corporation for $535 million. This meant Sydney Airport resumed operational responsibility of the terminal, including the lucrative retail areas.
Design, hospitality, and lifestyle
Beginning in the early 2000s Qantas began working with industrial designer
Marc Newson on aircraft seating and cabin interiors, product design, and first-class lounges. This collaboration resulted in the introduction of the Skybed business class seat in 2003 and led to Newson being named as the first
Creative Director of Qantas in 2006. Newson was responsible for the design of the Qantas A380 fleet which first entered service in 2008, as well as the Sydney first class lounge. Subsequently, Newson protégé
David Caon was engaged to design the Boeing 787–9 Dreamliner cabins and seating, as well as new first-class and business class lounges, furniture, and accessories. Furniture and accessories designed for Qantas first-class lounges and in-flight service has been manufactured by companies such as
Tai Ping, and
Noritake. Qantas has received many awards for design.
Australian chef and entrepreneur
Neil Perry, owner of Sydney's Margaret and Rockpool Bar & Grill restaurants, has been responsible for the in-flight and ground based culinary offerings of the airline since becoming the director of food, beverage, and service in 1997. In 2022, to celebrate the 25-year collaboration with Perry, Qantas reintroduced a selection of his most popular inflight and lounge dishes.
Paris-based Australian designer Martin Grant is responsible for the new Qantas airline staff uniforms that were publicly unveiled on 16 April 2013. These were to replace the previous uniforms, dubbed colloquially as "Morrissey" by staff after the designer,
Peter Morrissey. The new outfits combine the colours of navy blue, red and fuchsia pink. Qantas chief executive Alan Joyce stated that the new design "speaks of Australian style on the global stage" at the launch event that involved Qantas employees modelling the uniforms. Grant consulted with Qantas staff members over the course of one year to finalise the 35 styles that were eventually created. Not all employees were happy with the new uniform, however, with one flight attendant being quoted as saying "The uniforms are really tight and they are simply not practical for the very physical job we have to do." In 2020 Grant also designed a Qantas branded athleisure-wear collection.
Indigenous Art liveries
Two Qantas aircraft are currently decorated with an
Indigenous Australian art scheme. One aircraft, a Boeing 737-800
registered as VH-XZJ, wears a livery called Mendoowoorrji, which was revealed in November 2013. The design was drawn from the late West Australian Aboriginal artist Paddy Bedford. The other, Boeing 787–9 Dreamliner registered VH-ZND, is adorned in a paint scheme inspired by the late
Emily Kame Kngwarreye's 1991 painting Yam Dreaming. The adaptation of Yam Dreaming to the aircraft, led by Balarinji, a Sydney-based and Aboriginal-owned design firm, incorporates the red Qantas tailfin into the design, which includes white dots with red and orange tones. The design depicts the yam plant, an important and culturally significant symbol in Kngwarreye's Dreaming stories, and a staple food source in her home region of
Utopia. The design was applied to the aircraft during manufacture, prior to its delivery in March 2018 to
Alice Springs Airport, situated 230 kilometers southeast of Utopia, where the aircraft was met by Kngwarreye's descendants, the local community, and Qantas executives. The aircraft would later operate Qantas' inaugural nonstop services between
London Heathrow, and between
San Francisco, scheduled with Boeing 787 aircraft.
A Boeing 747-400ER in 2006 wearing the Wunala Dreaming livery. From 2003 to 2012, it was the second aircraft to carry the colour scheme.
A Boeing 747-300 in 2004 wearing the Nalanji Dreaming livery. The aircraft carried the colour scheme from 1995 to 2005.
A Boeing 737-800 in 2005 wearing the Yananyi Dreaming livery. The aircraft carried the colour scheme from 2002 to 2014.
A Boeing 737-800 in 2015 wearing the Mendoowoorrji livery. The aircraft has carried the colour scheme since 2013.
A Boeing 787-9 in 2018 wearing the Yam Dreaming livery. The aircraft has carried the colour scheme since 2018.
Australian Aboriginal art designs have previously adorned some Qantas aircraft; the first design was called Wunala Dreaming, which was unveiled in 1994 and had been painted on now-retired Boeing 747–400 and 747-400ER aircraft between 1994 and 2012. The motif was an overall-red design depicting ancestral spirits in the form of kangaroos travelling in the
The second design was called Nalanji Dreaming and was depicted on a Boeing 747–300 from 1995 until its retirement in 2005. Nalanji Dreaming was a bright blue design inspired by rainforest landscape and tropical seas.
The third design was titled Yananyi Dreaming, and featured a depiction of
Uluru. The scheme was designed by Uluru-based artist Rene Kulitja, in collaboration with Balarinji. It was painted on the 737 at the Boeing factory prior to its delivery in 2002. It was repainted into the standard livery in 2014.
In November 2014 the airline revealed that the 75th Boeing 737–800 jet to be delivered would carry a 'retro-livery' based on the airline's 1971 'ochre' colour scheme design featuring the iconic 'Flying Kangaroo' on its tail and other aspects drawn from its 1970s fleet. The aircraft was delivered on 17 November.
Qantas announced a second 737–800 would receive a 'retro roo' livery in October 2015. On 16 November 2015 the airline unveiled the second 'retro roo' 737, bearing a replica livery from 1959 to celebrate the airline's 95th birthday.
Several Qantas aircraft have been decorated with promotional liveries, promoting telecommunications company
Optus; the Disney motion picture Planes; the Australian national
association football team, the
Socceroos; and the Australian national rugby union team, the Wallabies. Two aircraft – an Airbus A330-200 and a Boeing 747-400ER – were decorated with special liveries promoting the Oneworld airline alliance (of which Qantas is a member) in 2009. On 29 September 2014, nonstop Airbus A380
Dallas/Fort Worth International Airport was inaugurated using an A380 decorated with a commemorative cowboy hat and bandana on the kangaroo tail logo. Prior to the 2017
Sydney Mardi Gras, Qantas decorated one of its Airbus A330-300 aircraft with rainbow lettering and depicted a
rainbow flag on the tail of the aircraft.
Qantas domestic flights are primarily operated by Boeing 737–800 and Airbus A330-200 aircraft; Airbus A330-300s sometimes operate domestically as well. A two-class configuration (Business and Economy) is offered.
Domestic Business Class is offered on all Boeing 737 and Airbus A330 aircraft. On the Boeing 737, Business is exclusively available in the first three rows of the cabin, with a seat configuration of 2–2, seat recline, and a larger pitch between seats. As the A330s operate international flights, Business Suites are sometimes available on domestic routes. These seats feature all-aisle access in a 1-2-1 configuration and a fully flat 198 cm (78 in) bed.
Domestic Economy Class is offered on all Boeing 737 and Airbus A330 aircraft. Seat pitch is usually 79 cm (31 in) and seat width ranges from 43 to 44 cm (17 to 17+1⁄2 in). Layouts are 3–3 on the 737 and 2-4-2 on the A330.
Qantas international flights are primarily operated on Airbus A380s, A330-300s, Boeing 787s, and sometimes on Airbus A330-200s and Boeing 737-800s. Passenger class configuration varies by aircraft, with the Airbus A330-300 offering a two-class configuration of Business and Economy on short to medium-haul flights. This compares to the Airbus A380, which offers a four-class configuration of First, Business, Premium Economy, and Economy on selected long haul flights.
It offers 14 individual suites in a 1-1-1 layout. The seats rotate, facing forward for takeoff, but rotating to the side for dining and sleeping, with 83.5 in seat pitch (extending to a 212 cm fully flat bed) and a width of 74 cm (29 in). Each suite has a 43 cm (17 in) widescreen HD monitor with 1,000 AVOD programs. In addition to 110 V AC power outlets, USB ports are offered for connectivity. Passengers are also able to make use of the on-board business lounge on the upper deck. Complimentary access to both the first class and business class lounges (or affiliated lounges) is offered.
Updated versions of this seat were fitted to the airline's refurbished Airbus A380 aircraft from late 2019. This seat featured refreshed cushioning and larger entertainment screens compared to the older version seat.
On all International and selected Domestic flights, Qantas offers two different types of Business Class seats, as listed below.
Business Suites are offered on all Boeing 787, Airbus A330-300, and selected Airbus A380 aircraft.
These seats include beds and are in a 1-2-1 configuration. The Business Suite was introduced on the A330 in October 2014, and also contains a bed. This seat includes a Panasonic eX3 system with a touchscreen. By the end of 2016, the business class seats of Qantas' entire Airbus A330 fleet were refitted. Airbus A330 Business Suites are available on Asian routes, transcontinental routes across Australia and smaller routes such as the East Coast triangle.
Updated versions of this seat were fitted to the airline's new Boeing 787 fleet from late 2017.
Business Skybeds are offered exclusively on selected A380 aircraft.
On the Airbus A380, 64 fully-flat Skybed seats are available with 200 cm (80 in) seat pitch (converting to a 200 cm long bed). These seats are located on the upper deck in a 2-2-2 configuration in two separate cabins. Features include a 30 cm touchscreen monitor with 1,000 AVOD programmes and an on-board lounge. Airbus A380 Business Skybeds are available on Qantas' flagship routes such as Australia to/from London via Singapore, Los Angeles, Dallas, and Hong Kong (seasonal).
The Skybed 1 (Mark I) version of the lie-flat seats, featured between 2003 and 2019 had 150 cm (60 in) of seat pitch and 55 cm (21+1⁄2 in) width; however passengers slept at a distinct slope to the cabin floor. The Skybed 2 (Mark II) version, introduced in 2008 has a 200 cm (80 in) pitch, and allows passengers to lie fully horizontal.
On the now-retired Boeing 747, seating was in a 2-3-2 configuration on the main deck and a 2–2 configuration on the upper deck. Skybed seats on Boeing 747s featured a 26 cm (10 in) touchscreen monitor with 400 AVOD programs. Before their retirement, Boeing 747 Business Skybeds were available on Asian, African, and South American routes.
In 2019, Qantas began the process of retrofitting its Airbus A380 aircraft with new Business Suites as offered on Airbus A330 and Boeing 787 aircraft. The aircraft will gain six business class seats compared to the previous configuration.
Complimentary access to the Qantas business class lounge (or affiliated lounges) is also offered.
Premium economy class is offered on all Airbus A380 and Boeing 787–9 aircraft.
On the Airbus A380, the seat pitch ranges from 97 to 107 cm (38 to 42 in), with a width of 50 cm (19+1⁄2 in). On the Boeing 787, it is configured in a 2-3-2 seating arrangement around the middle of the aircraft, whereas it is in a 2-3-2 seating arrangement at the rear of the upper deck on the A380. The total number of seats depends on the aircraft type, as A380s have 35–60 seats, (depending on the configuration) and 787s have 28 seats.
Qantas premium economy is presented as a lighter business class product rather than most other airlines' premium economy, which is often presented as a higher economy class, however Qantas premium economy does not offer access to premium lounges, and meals are only a slightly uprated version of economy class meals.
In 2019, Qantas began the process of retrofitting its Airbus A380 aircraft with new Premium Economy seats, as offered on Boeing 787 aircraft. The aircraft will gain 25 premium economy seats compared to the previous configuration.
Economy class is available on all Qantas mainline passenger aircraft.
Seat pitch is usually 79 cm (31 in) and seat width ranges from 43 to 44 cm (17 to 17+1⁄2 in). Layouts are 3–3 on the 737, 2-4-2 on the A330, and 3-3-3 on the B787-9. On the A380, the layout is 3-4-3 and there are four self-service snack bars located in between cabins.
In 2019, Qantas began the process of retrofitting its Airbus A380 aircraft which includes new Economy seats with new seat cushions and improved inflight entertainment, as offered on Airbus A330 and Boeing 787 aircraft. The aircraft will have fewer economy seats compared to the previous configuration due to an increase in the number of premium seats.
Every Qantas mainline aircraft has some form of video audio entertainment. Qantas has several types of
in-flight entertainment (IFE) systems installed on its aircraft and refers to the in-flight experience as "On:Q".
Audio-video entertainment systems
The "Total Entertainment System" by
Rockwell Collins was featured on selected domestic and international aircraft between 2000 and 2019. This AVOD system included personal LCD screens in all classes, located in the seat back for economy and business class, and in the armrest for premium economy and first class.
The Mainscreen System is featured on selected Boeing 737–800 aircraft. This entertainment system, introduced between 2002 and 2011, has overhead video screens as the main form of entertainment. Movies are shown on the screens for lengthier flights or TV programmes on shorter flights. A news telecast will usually feature at the start of the flight. Audio options are less varied than on Q, iQ or the Total Entertainment System.
The "iQ" inflight entertainment system by
Panasonic Avionics Corporation is featured on all Boeing 747, and selected Airbus A380 and Boeing 737–800 aircraft. This
audio video on demand (AVOD) experience, introduced in 2008, is based on the Panasonic Avionics system and features expanded entertainment options; touch screens; and new communications-related features such as
Wi-Fi and mobile phone functionality; as well as increased support for electronics (such as USB and
The "Q" inflight entertainment system by
Panasonic Avionics Corporation in collaboration with Massive Interactive is featured on all Airbus A330-300, A330-200, Boeing 787 and selected Airbus A380 aircraft. This
audio video on demand (AVOD) experience, introduced in 2014 and updated in 2018 on selected aircraft, is based on the Panasonic eX3 system and features extensive entertainment options; enhanced touch screens; and communications-related features such as
Wi-Fi and mobile phone functionality; as well as increased support for electronics (such as USB and
iPod connectivity). A "my flight" feature offers access to maps, playlists, and a service timeline showing when drinks and meals will be served and the best time for resting on long-haul flights.
Wireless entertainment systems and Wi-Fi
Q Streaming is an in-flight entertainment system in which entertainment is streamed to iPads or personal devices available in all classes on selected aircraft. A selection of movies, TV, music, and a kids' choice are available.
In 2007, Qantas conducted a trial for use of mobile telephones with
AeroMobile, during domestic services for three months on a Boeing 767. During the trial, passengers were allowed to send and receive text messages and emails but were not able to make or receive calls.
Sky News Australia has provided multiple news bulletins both in-flight and in Qantas branded lounges. Previously, the Australian
Nine Network provided a news bulletin for Qantas entitled Nine's Qantas Inflight News, which was the same broadcast as Nine's Early Morning News, however Nine lost the contract to Sky News.
In July 2015, Qantas signed a deal with American cable network
HBO to provide over 120 hours of television programming in-flight from the network which will be updated monthly, as well as original lifestyle and entertainment programming from both
Foxtel and the
National Geographic Channel. In August 2022, it was announced that the airline had partnered with
Network 10 owner
Paramount to launch the
Paramount+ service on its in-flight entertainment systems.
In 2017 Qantas commenced rolling out complimentary high speed Wi-Fi on domestic aircraft. The services utilises
NBN CoSky Muster satellites to deliver higher speeds than generally offered by onboard Wi-Fi. Previously, in July 2007, Qantas announced that Wi-Fi would be available on its long haul A380s and 747-400s although that system ultimately did not proceed following trials.
Qantas: The Australian Way is the airline's in-flight magazine. In mid-2015, the magazine ended a 14-year publishing deal with
Bauer Media, switching its publisher to
The Qantas Club
Qantas operates 12 domestic Qantas Club lounges across Australia. Access is available to Qantas domestic Business Class travellers, Qantas Club Members, Qantas Gold, Platinum and Platinum One, OneWorld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or OneWorld flight.
Qantas operates domestic Business Lounges in Brisbane, Canberra, Melbourne, Perth and Sydney. Access is available to domestic Business Class, Qantas Platinum, Platinum One, and OneWorld Emerald frequent flyers travelling on a Qantas, Jetstar or OneWorld flight. Compared to Qantas Club lounges the Business Lounges generally offer superior food and beverage.
Qantas operates international Business Lounges in Auckland, Honolulu, Los Angeles, Melbourne, Sydney and Wellington. Access is available to international Business Class, First Class, Qantas Club Members, Qantas Gold, Platinum, Platinum One, OneWorld Sapphire and Emerald frequent flyers when travelling on a Qantas, Jetstar or OneWorld flight. Additionally, Qantas operates International lounges in Brisbane, London, Perth, and Singapore. These International lounges replaced the formerly separate first and business class lounges in these locations. These new lounges provide similar service to what is currently offered by Sofitel in the flagship First lounges in Sydney and Melbourne and a dining experience featuring Neil Perry's Spice Temple inspired dishes and signature cocktails.
Qantas operates international First Lounges in Auckland, Melbourne, Singapore, Sydney and Los Angeles. Compared to international Business lounges the First Lounges generally offer superior food and beverage. Access is available to First Class, Qantas Platinum, Platinum One, and OneWorld Emerald frequent flyers travelling on a Qantas, Jetstar or OneWorld flight. Qantas Chairmans Lounge Members are permitted access when travelling on any airline.
Qantas operates domestic Chairmans Lounges in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. Compared to domestic Qantas club and Business lounges the Chairmans Lounge offers superior food and beverage. Access is only available to Qantas Chairmans Lounge Members which is via invitation-only. Chairmans Lounge Memberships are often given to Australian politicians, celebrities, high-profile members of the media and company executive's that hold major corporate travel accounts with Qantas.
Qantas Club Members, Gold Frequent Flyers, and Oneworld Sapphire holders are permitted to enter domestic Qantas Clubs when flying on Qantas or Jetstar flights along with one guest who must be travelling. Platinum and Oneworld Emerald Members are permitted to bring in two guests who must be travelling. Internationally, members using Qantas International Business Class lounges (or the Oneworld equivalent). Guests of the member must be travelling to gain access to international lounges. When flying with
American Airlines, members have access to
Admirals Club lounges and when flying on British Airways, members have access to British Airways' Terraces and Galleries Lounges. Travellers holding Oneworld Sapphire or Emerald status are also allowed in Qantas Club lounges worldwide.
Access to Qantas First lounges is open to passengers travelling on internationally operated Qantas or Oneworld first-class flights, as well as Qantas platinum and Oneworld emerald frequent flyers. Emirates first-class passengers are also eligible for access to the Qantas first lounges in Sydney and Melbourne.
The Qantas Club also offers membership by paid subscription (one, two, or four years) or by achievement of Gold or Platinum frequent flyer status. Benefits of membership include lounge access, priority check-in, priority luggage handling and increased luggage allowances.
Qantas Frequent Flyer
frequent-flyer program is aimed at rewarding customer loyalty. The program is long-standing, although the date of the actual inception has been a matter that has generated some commentary. Qantas state the program launched in 1987 although other sources claim what is the current program was launched in the early 1990s, with a Captain's Club program existing before that.
Points are accrued based on distance flown, with bonuses that vary by
travel class. Points can also be earned on other Oneworld airlines as well as through other non-airline partners. Points can be redeemed for flights or upgrades on flights operated by Qantas, Oneworld airlines, and other partners. Other partners include credit cards, car rental companies, hotels and many others. Flights with Qantas and selected partner airlines earn Status Credits — and accumulation of these allows progression to Silver status (
Oneworld Ruby), Gold status (
Oneworld Sapphire), Platinum and Platinum One status (
Membership of the program has grown significantly since 2000, when the program had 2.4 million members. By 2005 membership had grown to 4.3 million, then to 7.2 million by 2010 and 10.8 million in 2015. As at 2018, the program has 12.3 million members, or approaching the equivalent of half of the Australian population.
In March 2008, an analyst at
JPMorgan Chase suggested that the Qantas frequent-flyer program could be worth A$2 billion (US$1.9 billion), representing more than a quarter of the total market value of Qantas.
On 1 July 2008 a major overhaul of the program was announced. The two key new features of the program were Any Seat rewards, in which members could now redeem any seat on an aircraft, rather than just selected seats — although using a dynamic pricing model. The second new feature was Points Plus Pay, which has enabled members to use a combination of cash and points to redeem an award. Additionally, the Frequent Flyer store was also expanded to include a greater range of products and services.
Announcing the revamp, Qantas confirmed it would be seeking to raise about A$1 billion in 2008 by selling up to 40% of the frequent flyer program. However, in September 2008, it stated it would defer the float, citing volatile market conditions.
It is often claimed that Qantas has never had an aircraft crash. While it is true that the company has neither lost a
jet airliner nor had any jet fatalities, it had eight fatal accidents and an aircraft shot down between 1927 and 1945, with the loss of 63 people. Half of these accidents and the shoot-down occurred during World War II, when the Qantas aircraft were operating on behalf of Allied military forces. Post-war, it lost another four aircraft (one was owned by BOAC and operated by Qantas in a pooling arrangement) with a total of 21 people killed. The last fatal accidents suffered by Qantas were in 1951, with three fatal crashes in five months. Qantas' safety record allows the airline to be officially known as the world's safest airline for seven years in a row from 2012 until 2019 and again in 2021 and 2023.
Since the end of World War II, the following accidents and incidents have occurred:
On 23 March 1946, an
Avro Lancastrian registered G-AGLX disappeared while flying over the Indian Ocean. The BOAC-owned aircraft was being operated by Qantas on the Karachi—Sydney part of the two airlines' joint service from London to Sydney. It disappeared with seven passengers and crew on board between
Colombo, Ceylon (now Sri Lanka), and the
Cocos (Keeling) Islands, approximately three hours before it was due to arrive at the Cocos islands.
On 7 April 1949, an Avro Lancastrian registered VH-EAS swung on landing at
New South Wales during a training flight, causing the gear to collapse. The aircraft was destroyed by fire, but the crew evacuated safely.
On 16 July 1951, a
de Havilland Australia DHA-3 Drover registered VH-EBQ crashed off the coast of New Guinea (in the Huon Gulf near the mouth of the Markham River) after the centre engine's propeller failed. The pilot and the six passengers on board were killed.
On 13 December 1951, a de Havilland DH.84 Dragon registered VH-URV crashed in mountainous country near
Mount Hagen, central highlands of New Guinea. The pilot and the two passengers were killed. To date, this was the last fatal accident suffered by Qantas.
On 23 September 1999,
Qantas Flight 1, a Boeing 747–400 registered VH-OJH, overran the runway while landing at
Bangkok, Thailand, during a heavy thunderstorm. The aircraft came to a stop on a golf course, but without fatalities. The
Australian Transport Safety Bureau criticised numerous inadequacies in Qantas' operational and training processes.
On 7 October 2008, an Airbus A330-300 registered VH-QPA, travelling from
Singapore Changi Airport to
Perth, Western Australia as
Qantas Flight 72, suffered a rapid loss of altitude in two sudden uncommanded pitch down manoeuvres causing serious injuries while 80 nautical miles (150 km; 92 mi) from
Learmonth. The aircraft safely landed in Learmonth, with 14 people requiring transportation by
air ambulance to Perth. Another 30 people also required hospital treatment, while an additional 30 people had injuries not requiring hospital treatment. Initial investigations identified an
inertial reference system fault in the Number-1 Air Data Inertial Reference Unit as the likely origin of the event. On receiving false indication of a very high angle of attack, the flight control systems commanded a pitch down movement, reaching a maximum of 8.5 degrees pitch down. The incident featured in a
7 News documentary.
On 4 November 2010,
Qantas Flight 32, an Airbus A380 registered VH-OQA, fitted with four
Rolls-Royce Trent 972 engines, suffered an uncontained turbine disc failure of its left inboard engine shortly after taking off from Singapore Changi Airport en route to Sydney. The aircraft returned to Singapore and landed safely. None of the 440 passengers or 29 crew on board were injured.
On 26 May 1971 Qantas received a call from a "Mr. Brown" claiming that there was a bomb planted on a Hong Kong-bound jet and demanding $500,000 in unmarked $20 notes. The caller and threat were taken seriously when he directed police to an airport locker where a functional bomb was found. Arrangements were made to pick up the money in front of the head office of the airline in the heart of the Sydney business district. Qantas paid the money and it was collected, after which Mr. Brown called again, advising the "bomb on the plane" story was a hoax. The initial pursuit of the perpetrator was bungled by the
New South Wales Police Force which, despite having been advised of the matter from the time of the first call, failed to establish adequate surveillance of the pick-up of the money. Directed not to use their radios (for fear of being "overheard"), the police were unable to communicate adequately. Tipped off by a still-unidentified informer, the police arrested an Englishman, Peter Macari, finding more than $138,000 hidden in an
Annandale property. Convicted and sentenced to 15 years in prison, Macari served nine years before being deported to Britain. More than $224,000 remains unaccounted for. The 1986 telemovie Call Me Mr. Brown, directed by
Scott Hicks and produced by Terry Jennings, relates to this incident. On 4 July 1997 a
copycat extortion attempt was thwarted by police and Qantas security staff.
In November 2005 it was revealed that Qantas had a policy of not seating adult male passengers next to unaccompanied children. This led to accusations of discrimination. The policy came to light following an incident in 2004 when Mark Wolsay, who was seated next to a young boy on a Qantas flight in New Zealand, was asked to change seats with a female passenger. A steward informed him that "it was the airline's policy that only women were allowed to sit next to unaccompanied children". Cameron Murphy of the NSW Council for Civil Liberties president criticised the policy and stated that "there was no basis for the ban". He said it was wrong to assume that all adult males posed a danger to children. The policy has also been criticised for failing to take female abusers into consideration.
In 2010, when British Airways was successfully sued to change its child seating policy, Qantas argued again that banning men from sitting next to unaccompanied children "reflected parents' concerns". In August 2012, the controversy resurfaced when a male passenger had to swap seats with a female passenger after the crew noticed he was sitting next to an unrelated girl travelling alone. The man felt discriminated against and humiliated before the other passengers as a possible
paedophile. A Qantas spokesman defended the policy as consistent with that of other airlines in Australia and around the globe.
In 2006 a class action lawsuit, alleging price-fixing on air cargo freight, was commenced in Australia. The lawsuit was settled early in 2011 with Qantas agreeing to pay in excess of $21 million to settle the case.
Qantas has pleaded guilty to participating in a cartel that fixed the price of air cargo. Qantas Airways Ltd. was fined
CAD$155,000 after it admitted that its freight division fixed surcharges on cargo exported on certain routes from Canada between May 2002 and February 2006. In July 2007, Qantas pleaded guilty in the United States to price fixing and was fined a total of $61 million through the
Department of Justice investigation. The executive in charge was jailed for six months. Other Qantas executives were granted immunity after the airline agreed to co-operate with authorities. In 2008 the
Australian Competition & Consumer Commission fined the airline $20 million for breaches of the acts associated with protecting consumers. In November 2010 Qantas was fined 8.8 million euros for its part in an air cargo cartel involving up to 11 other airlines. Qantas was fined NZ$6.5 million in April 2011 when it pleaded guilty in the
New Zealand High Court to the cartel operation.
In response to ongoing industrial unrest over failed negotiations involving three unions (the
Australian Licensed Aircraft Engineers Association (ALAEA), the
Australian and International Pilots Association (AIPA) and the
Transport Workers Union of Australia (TWU)), the company grounded its entire domestic and international fleet from 5 pm
AEDT on 29 October 2011, and employees involved would be
locked out from 8 p.m. AEDT on 31 October 2011. However, in the early hours of 31 October,
Fair Work Australia ordered that all industrial action taken by Qantas and the involved trade unions be terminated immediately. The order was requested by the federal government amid fears that an extended period of grounding would do significant damage to the national economy, especially the tourism and mining sectors. It was reported that the grounding would have had a daily financial impact of A$20 million, and affected an estimated 68,000 customers worldwide.
In 2021, the Transport Workers Union took Qantas to court over the dismissal of 1685 baggage handlers and cleaners during the COVID-19 pandemic, whose roles were later outsourced. The TWU argued that the airline’s actions contravened the
Fair Work Act, while Qantas claimed it had to make the cuts to ensure the company's survival during the pandemic. In July 2021, the
Federal Court of Australia ruled in favour of the TWU, with Qantas losing an appeal in May 2022, before the case moved to the
High Court of Australia in May 2023. In September 2023, the High Court ruled against Qantas, upholding the original Federal Court decision and leaving the airline liable for compensation. After the verdict Qantas issued an apology to the sacked workers.
Asylum seeker deportations
Qantas has been subject to protests in relation to the deportation of asylum seekers, which led to disruptions of flights. In 2015 activists prevented the transfer of a Tamil man from Melbourne to Darwin (from where he was to be deported to Colombo) by refusing to take their seats on a Qantas flight. It was reported that Qantas banned the student from taking Qantas flights in the future. A nameless head of security from Qantas sent a letter to the Melbourne student's email account saying her "actions are unacceptable and will not be tolerated by the Qantas Group or the Jetstar Group". Also in 2015, another Tamil man was to be sent from Melbourne to Darwin to later be deported. A protest by the man led to him not being put on the aircraft. A spokesman for Qantas said flight QF838 was delayed almost two hours. A spokesperson from Qantas stated that "[s]afety and security is the number-one priority for all airlines and an aircraft is not the right place for people to conduct protests." Campaigners also asked Qantas to rule out deporting Iraqi man Saeed in 2017. Campaigners have asked Qantas not to participate in the high-profile deportation case of the
Nadesalingam family. In response a Qantas spokesperson stated: "We appreciate that this is a sensitive issue. The government and courts are best placed to make decisions on complex immigration matters, not airlines".
Disputes with Perth Airport
The airline has been in a number of disputes with the operators of
Perth Airport. In 2018, the airport sued Qantas in the
Supreme Court of Western Australia for allegedly underpaying their aeronautical service fees by $11.3 million; the suit was resolved in 2022 with Qantas forced to pay the airport the owed amount plus an additional $9 million. In 2020, Perth Airport had also threatened to cancel several of the airline's leases over unpaid rent between February and May 2020; part of the rental dispute concerned Qantas alleging that Perth Airport had undervalued a Qantas-owned terminal that was sold back to the airport. Qantas had also drawn criticism from both Perth Airport and the
Government of Western Australia for delaying an agreed move from their existing isolated terminals to a proposed new terminal in the airport's central precinct; in October 2023, it was reported that the airline had come to an agreement to complete the move by 2030, five years after the original agreed timeframe of 2025.
In April 2022, consumer advocacy group
Choice lodged a complaint with the Australian Competition & Consumer Commission (ACCC) concerning the airline's flight credit policy for cancelled flights during the COVID-19 pandemic, which they alleged was "unfair" and saw customers issued with flight vouchers with short expiration dates that became unusable due to ongoing travel restrictions. Although more than $1 billion in credit had been claimed by Qantas and Jetstar customers by August 2023, that month the airline was hit with a class action lawsuit by customers still seeking refunds and compensation for flights cancelled during the pandemic. During an August 2023
Australian Senate committee hearing concerning the rising cost of living, CEO Alan Joyce was accused of "misleading the Australian public" with the airline's flight credits scheme, among other issues with the carrier. On 31 August 2023, Qantas bowed to public pressure and announced the removal of expiry dates for flight credits issued up to 30 September 2021 as well as giving customers the option of a refund instead, with Joyce admitting in a statement that the airline's implementation of the scheme led to "people [losing] faith in the process".
During September 2022, Four Corners broadcast an episode titled "The Inside Story Of the Chaos at Qantas", detailing passenger service issues and cost cutting by the company.
In March 2023, a report by the ACCC found that the airline was the subject of almost 2,000 complaints over the previous year, with more than 1300 complaints relating to flight cancellations. The report found that complaints about the airline had risen by 70% from the previous year, and that the ACCC receives more complaints about Qantas than any other business. In August 2023, the ACCC launched legal action against the airline in the
Federal Court of Australia for allegedly continuing to advertise and sell tickets for more than 8,000 flights scheduled between May and July 2022 that were already cancelled, as well as delaying informing existing ticketholders of these cancellations.
^The Hon R. Willis, Answer to a Question without Notice, House of Representatives Debates, 13 May 1993, p.775.
^Commonwealth of Australia Budget Statements 1996–97, Budget Paper no. 3, p. 3-191.
^Ian Thomas, '"Luck" played a key part in float success', Australian Financial Review, 31 July 1995.
^"Qantas to remain Australian-owned". SBS News. 18 July 2014.
Archived from the original on 12 November 2021. Retrieved 12 November 2021. The revamped Qantas Sale Act insists 51 per cent of the airline remains in Australian hands.
ab"Qantas domestic network changes" (Press release). Qantas.
Archived from the original on 15 June 2020. Retrieved 19 March 2020. ...we'll be suspending around 60 per cent of our domestic flying until the end of May 2020.
ab"Qantas International network changes" (Press release). Qantas.
Archived from the original on 15 June 2020. Retrieved 19 March 2020. All Qantas and Jetstar international flights from Australia will be suspended from the end of March until at least 31 May 2020. Some additional services may be considered to assist with repatriation. More than 150 aircraft will be grounded during this time, including all of Qantas' A380s, 747s and B787s.
^"Call Me Mr. Brown (1986)". Produced by The Kino Film Co. Ltd., and only released on VHS by The Home Cimema Group (find it on Youtube). January 1986.
Archived from the original on 9 June 2019. Retrieved 9 June 2019.